Dad won!

We have been having a 'battle' with Cheveron/Texaco. In December, the Cheveron Texaco bill was due on the 26th. Dad paid it, but, maybe because of Christmas mail, it didn't arrive until the 28th. They called, "Your payment is late." Dad said, "It's in the mail" :) Which it truly was. They said, "Well, you owe $.06 interest and a $25.00 late fee. Dad said, "I have been with Cheveron/Texaco since 1976 and this is my FIRST late payment, and it is late by two days--not through fault of my own--I paid it the day the bill came, I always do. Your bill was late getting to me, and my payment was late getting to you." Dad, online, paid the $.06 interest. They said, "Well, you also have to pay the $25.00 late fee, which we will 'waive', but it will take 3-4 months for that to 'go through' our system. Dad said, "No--with the same click of a button that you can add my 6 cents, you can delete the waived $25 late fee." They insisted, Dad insisted. [By the way, it was on the company Sunset Interiors which is non existent and defunct anyway so this wasn't on our credit. ] So, every month since then we have gotten a Cheveron/Texaco bill with an additional $25 late fee, plus interest. Every month dad would call them. Finally when the bill was about $200.00 they sent it to Collections. Dad said, "Hurrah........a reasonable 3rd party." So, he called the collections company with the story that they also though was dumb, they contacted some head honcho at Chevron/Texaco. He called dad, appologized for their stupidity and waived all fees and cancelled the bill. Dad felt victorious and was happy!